The Help Desk Toolkit
	The Help Desk Survival site offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This site and the Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects. Company: Ovitz Taylor Gates  Date Released: 22-05-2006  Program Size: 4385 KB License: Shareware Platform: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows CE,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 3.5,Palm OS 4.0,Palm OS 4.1,Palm OS 5,Pocket PC,Symbian,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Mac OS X,Mac Other,Unix,Linux,MS-DOS,BEOS
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	VSS Remoting
	VSS Remoting is a remote SourceSafe database accessing software. It allows you to access your SourceSafe databases through any internet connections in a fast and secure way. It is integrated with Microsoft Visual Studio, Macromedia Studio MX 2004 and Borland Delphi 8 seamlessly. Developers can edit files in remote SourceSafe database without leaving the program in which they are working. By adopting it, you can greatly improve the productivity of your team, and make your team collaboration even better. Highlights: . Access SourceSafe database over internet. . Integrate with Microsoft Visual Studio, including VS 6.0, VS.Net 2002 and VS.Net 2003. . Integrate with Dreamweaver MX 2004 and Flash MX 2004. . Based on HTTPS protocol. All communication data are compressed and encrypted. . Checkin sends only a file's changes rather than the whole file to server. . Define Access Filters to restrict access to the database. . Map any folder of SourceSafe database as a Virtual Database. . Full UNICODE support, including Chinese, Japanese and Korean. . Protect server against brute force attack. . Free for one user. Company: Source Remoting Software  Date Released: 01-06-2004  Program Size: 4370 KB License: Shareware Platform: WinNT 3.x,WinNT 4.x,WinXP,Windows2000
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