Vuechat
	Vuechat: The ultimate solution for Customer Service and CRM. Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communcations, Video Conference and the Customer Relationship Management (CRM). Vuechat allows customers to contact your company representative through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. Company: Bluetech Inc.  Date Released: 10-01-2004  Program Size: 3238 KB License: Shareware Platform: Win98,WinME,WinNT 4.x,WinXP,Windows2000,Unix,Linux,Mac PPC
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	Queuing Model Excel
	Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction). Company: Bizpep  Date Released: 16-07-2001  Program Size: 151 KB License: Shareware Platform: Windows
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	VueChat Express
	VueChat Express installs a web based Customer Service / Online Help Desk solution on your website in a few minutes. The Customer Service solution is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. Company: VueCam  Date Released: 01-05-2005  Program Size: 3402 KB License: Shareware Platform: Win98,WinME,WinNT 4.x,WinXP,Windows2000,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC
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	Chat Interface for Operator
	Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for increase sales and provide best customer service. Fully customizable visitor interface. Easy to use & implement service. Free trial. Company: Live2Support Inc.  Date Released: 15-12-2005  Program Size: 478 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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	PCSentinel's AutoKeys: Auto Typing and Data Entry!
	Automatic typing and data entry! Automate repetitive typing tasks in any Windows application or web browser. Save time and money by responding to customer service emails with one click of a button. Cut customer support time in half or more! Company: PC Sentinel Software  Date Released: 20-02-2006  Program Size: 261 KB License: Shareware Platform: Windows2000,WinXP,Windows2003
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	Service Center Manager (SCM) - Server
	Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Company: Alarit Inc.  Date Released: 17-09-2002  Program Size: 22 KB License: Comercial Platform: Windows
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	Request Tracker
	Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. Company: CyberNiche Software  Date Released: 23-11-2001  Program Size: 4 KB License: Shareware Platform: Windows
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	Stauri FAQtaur
	A development tool allowing you to create an interactive virtual service agent that can be programmed to automatically respond to questions by querying a pre-established questions and answers database. The conversational nature can make interacting with the agent informative, interesting and entertaining. Company: Victauri LLC  Date Released: 05-11-2002  Program Size: 1389 KB License: Shareware Platform: Windows
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	Easy-CSS
	For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. Company: kosmos BOS  Date Released: 16-03-2006  Program Size: 9477 KB License: Shareware Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
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	Prop Web
	PropWeb is proven technology from PCAONLINE.com that provides everything you need for the best in customer service and saves you money. Features include news groups, support forums, reporting ability, contact management, asset management, order processing, call management, and email. Company: PCAONLINE.com  Date Released: 01-03-2003  Program Size: 3072 KB License: Demo Platform: Windows
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	Customer Manager for Workgroup
	Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Company: Binary House Software  Date Released: 28-09-2009  Program Size: 29612 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
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	Polar Help Desk
	Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. Company: Polar  Date Released: 20-09-2006  Program Size: 9444 KB License: Shareware Platform: WinXP,Windows2000,Windows2003
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	VueChat Enterprise Server
	VueChat is a Customer Service Solution for the Government and Corporations, web based, featured with live video chat, VoIP and Customer Relationship Management (CRM) functions. Company: VueCam  Date Released: 01-01-2005  Program Size: 607 KB License: Shareware Platform: Win98,WinME,WinNT 4.x,Windows2000,WinXP,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC
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	Invoicer
	Madar Invoicer is a simple, userfriendly program, dedicated to small companies, which are looking for software helping them to prepare and print invoices. It is full compatible with other Madar software. Company: MADAR  Date Released: 01-08-2005  Program Size: 3921 KB License: Freeware Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Linux
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	Polar Help Desk Free
	Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. Company: Polar  Date Released: 19-02-2007  Program Size: 9722 KB License: Freeware Platform: WinXP,Windows2000,Windows2003
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	Service Desktop Pro
	Service Desktop Pro is an integrated Business Information & Service Management Software. It is aimed at small business managers, Freelancers, Consultants, Web Developers, Software Developers. Company: Webtech Softwares & Services Ltd  Date Released: 20-02-2007  Program Size: 19348 KB License: Shareware Platform: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate
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	IS CRM System
	IS CRM System is Small Business Customer Relationship Management System.Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.Supports multi-user. Company: Igoodsoft  Date Released: 06-04-2005  Program Size: 4791 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003
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	Miracle Service
	Miracle Service is a service management software. It provides Customer and Equipment Management, Dispatching, Inventory and Reporting. Optional Modules provide Sales Orders and Invoices, Multiple Warehouse, PO's, PM's, and Wireless Messaging. Company: Nexent Innovations Inc.  Date Released: 06-12-2005  Program Size: 61836 KB License: Shareware Platform: Win98,WinNT 4.x,Windows2000,WinXP,Windows2003
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	Customer Care Computer Software
	Web support program facilitate website visitors to directly communicate with company representatives regarding their problems and queries. Help desk support system helps in growth of online based business like e-commerce, Real Estate etc. Company: iPod data recovery  Date Released: 09-12-2008  Program Size: 7311 KB License: Shareware Platform: Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate
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	Live Help 123
	Live Help 123 - Live help, live support, live sales and instant messaging. Live Help 123 is a hosted service that allows visitors to your web site to communicate with sales people and customer support staff. The visitors only need a web browser. Company: Akeni  Date Released: 22-11-2004  Program Size: 3300 KB License: Demo Platform: Win95,Win98,WinME,WinNT 4.x,WinXP,Windows2000,Linux
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	Simple Dispatcher
	For Contractors and Tradesmen,Schedule Requests for Repair Service Receive Customer phone calls, Enter problem description (can be saved) then view calendar for 2 vehicles, schedule . Calendar can be viewed at any time for dispatching. Company: Citrusware.com  Date Released: 19-07-2004  Program Size: 27 KB License: Freeware Platform: Win95,Win98,WinME,WinXP
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	Live Chat Software for Customer Support
	Add a rich suite of live chat features to your website. Interact proactively with site visitors and increase sales. Connect with new customers through a dialog. Watch visitors on your website in real time. Fully customizable visitor interface. Company: Live2Support Inc.  Date Released: 25-11-2008  Program Size: 723 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
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	AvailSuite
	AvailSuite is a Service Business Management Software, designed to effectively manage all aspects of a Service company. Affordable, easy to setup and use, it covers all activities of a small company, helping you to run your business every day. Company: MS Team LLC  Date Released: 02-04-2005  Program Size: 83199 KB License: Shareware Platform: Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003
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	DEKSI CRM for Linux
	DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Company: DEK Software International  Date Released: 23-11-2007  Program Size: 39473 KB License: Shareware Platform: WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64,Linux
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	Help Desk for IIS
	Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. Company: MIS Utilities  Date Released: 02-08-2006  Program Size: 4208 KB License: Shareware Platform: WinXP,WinNT 4.x,Windows2000,Windows2003
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	Boldchat Operator Client .NET
	Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install and add a chat button to your site to get started. Paid editions allow managing leads, emails, and tickets. Company: Bravestorm, LLC  Date Released: 25-07-2006  Program Size: 4627 KB License: Freeware Platform: Win98,WinME,Windows2000,WinXP,Windows2003
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	Invoice Store
	The Invoice Store is a complete Invoicing, POS, Estimating and Customer Tracking software product for the small business. Perfect for any mailorder, retail, service business or any business that requires invoicing or sales. It maintains customers, vendors, sales personnel and inventory management. Company: Software Store Products  Date Released: 30-01-2001  Program Size: 939 KB License: Shareware Platform: Windows
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	Car Sales Organizer Deluxe
	Car Sales Organizer Deluxe is a Windows software for car dealers, car salespeople. Software helps car dealers to organize, catalog, and manage all car and customer related information. You can quickly access to your auto customer details, easily keep contact notes, track and manage car sales opportunity, create car sales summaries and client reports, intuitive and simple to manage your old and new car sales. Company: PrimaSoft PC  Date Released: 01-05-2005  Program Size: 7500 KB License: Shareware Platform: Win95,Win98,WinME,WinNT 4.x,Windows2000,WinXP,Windows2003
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	CRMadar
	CRMadar is a software solution for CRM, project management, contact center and can be used either within a central network or remotely on Notebooks. It efficiently integrates with Microsoft Office tools for creating letters and sending emails. Company: MADAR  Date Released: 01-10-2002  Program Size: 3804 KB License: Freeware Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP
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	SightMax
	SightMax is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. Written in .NET and using the latest Microsoft Technology, SightMax is cost effective and easy to use. Company: SmartMax Software, Inc.  Date Released: 14-01-2005  Program Size: 40323 KB License: Demo Platform: Windows2000,WinXP,Windows2003
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