Phone Call Recorder
	Recording telephone conversations is essential nowadays. With a hard-copy of a telephone call, you will be able to prove your case. The program also popups and logs caller ID information. Phone Call Recorder can work as a powerful answering machine too. You can playback recorded messages on your sound card, or a phone line. There is no record length limit. Company: Sound Recording Solutions Inc  Date Released: 05-11-2005  Program Size: 345 KB License: Shareware Platform: Win95,Win98,WinME,WinXP,Windows2000
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	Modem Spy
	Modem spy is handy utility for phone calls recording. Features: 1) records phone conversations. 2) records from microphone. 3) plays back recorded mesages via phone line. 4) Plays back recorded mesages via sound card. 5) Can record ALL incomming phone calls. 6) Has built-in software automatic gain control. 7) Detects and logs Caller ID. 8) Pops up caller ID information Company: SoftCab Inc  Date Released: 09-30-2002  Program Size: 244 KB License: Shareware Platform: Windows
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	Modem Spy
	Modem spy is handy utility for phone calls recording. Features: 1) records phone conversations. 2) records from microphone. 3) plays back recorded mesages via phone line. 4) Plays back recorded mesages via sound card. 5) Can record ALL incomming phone calls. 6) Has built-in software automatic gain control. 7) Detects and logs Caller ID. 8) Pops up caller ID information. 9) Super Spy mode will hide Modem Spy behaviour. Nobody will know that you are recording phone calls. Company: SoftCab Inc  Date Released: 02-10-2004  Program Size: 253 KB License: Shareware Platform: Win95,Win98,WinME,WinXP,Windows2000
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	rapidHELP
	This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used. Multitasking support The system is multitasking compliant in every respect. Integral Absence Manager The Absence Manager controls the availability of all Call Centre staff. Uniform GUI for Administrators and Users rapidHELP administrators use the same GUI as the users. Internet Capability The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface. Automatic Timing The duration of all support actions can be timed automatically. Automatical display of new tickets The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. Statistics Clearly arranged statistics tell you everything you need to know about your Call Centres performance. HTML-Functionality rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions. Drag and Drop The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff. Security Each supporter and group can be equipped with different user rights. This guarantees a high standa Company: rapidHelp Software  Date Released: 10-01-2005  Program Size: 46080 KB License: Demo Platform: Windows2000,WinXP
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